Once a order is placed it can’t be changed or canceled.
Most Items will be shipped within 4-7 business days Monday-Friday excluding holidays. Items might come in multiple shipments. Please read item description. All items will be shipped USPS Ground Advantage 3-6 days, USPS Priority 2-3 days and UPS Ground, these are estimates not guaranteed delivery times.
Most UPS Next Day Air orders will process same day but could take 2 business days.
Bracelets can take up to 7 business days to be shipped.
Free shipping will take 3-6 business days first class mail.
We offer shipping insurance on each order that covers loss, theft, and damage. If you choose not to purchase insurance you will be responsible for contacting and filling claims with the shipping service.
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RETURN POLICY
**NO REFUNDS - EXCHANGE/STORE CREDIT ONLY WITHIN 7 DAYS!
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS: 1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 2. Merchandise must have all tags, including any hangtags attached. Any merchandise marked "Final Sale" cannot be returned
***Non-returnable merchandise include: sale products and accessories.
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. Customer is responsible for shipping fees to send the order back to The King McNeal Collection.
5. Shipping fees are non refundable.
6. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
**Please enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email.
Please email us the tracking number and order number of the package being sent back to expedite your exchange. If you do not send us the email your return will be delayed.
info@kingmcneal.com
If you meet the return/exchange requirements please ship item(s) from USPS to:
The King McNeal Collection PO Box 2201
Kankakee, Illinois 60901
RETURN PROCESSING TIME Upon receipt of your package, your return for a store credit will be processed within 1-2 weeks. You will be notified via email once your return has been processed.
Love the look and feel of the jacket. Very comfortable. Glad I made purchase.
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Shakitzma Ware
Love It!!
Perfect fit! The picture does the jacket no Justice.
D
Destini Shannon
Jacket was so BOMB!!
This coat was sooooooooo fire!!! Received so many compliments. We bought the coat from this website but got another place to customize elsewhere. Will be ordering other jackets as well!!!
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N.
I absolutely loveee this jacket
I love this jacket so much I had to buy it twice. I brought the other jacket that’s similar to this one. The jackets fit so well. I’m plus size so I brought a 2x and it fits so perfect. I have room for hoodies and etc. I absolutely love the products!
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Shanika Baughman
AMAZING CUSTOMER SERVICE AND APPAREL
I purchased a jacket for my daughter and did not see her size online. I contacted McNeal collection and he responded right away and checked his warehouse and next thing I know the jacket was sent. It came and one of the buttons was damaged. I sent him a photo and he fixed the issue immediately. All of this was within a week. His service is AMAZING, my daughter LOVED her jacket and gets so many compliments. He has become the go to for our apparel.
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Dani
MUST HAVE!!!
I didn’t order it in time for my first day out as a neo, but it was here for week 2. They absolutely loved it! It looks so great! I’ve gotten so many compliments and it is my favorite paraphernalia to wear. I took some really cute photos!
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Crystal Carter
Pretty good
I love my jacket. The website was easy and I got my jacket really quickly after purchasing it. My only complaint is the part around my wrist seems to be rally loose. I'm used to my other jackets having that part a tad bit tighter but other than that I love it.
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Tom
Amazing
My wife loved her jacket and other gifts I purchased on this sight . The shipping is damn near over night, customer service EXCELLENT, product EXCELLENT and I will be placing another order after the holidays, my pockets a little sore right now.
-Green 100% Cashmere Wool Body unisex fit, model is wearing a small
-Pink 100% Leather Sleeves
-Jacket is a darker green in person, look through pics
-Custom Satin lining
-Embroidered Logos
-Custom Ribbing (Neck, Wrist & Waist)
-Green 100% Cashmere Wool Body unisex fit, model is wearing a small
-Pink 100% Leather Sleeves
-Jacket is a darker green in person, look through pics
-Custom Satin lining
-Embroidered Logos
-Custom Ribbing (Neck, Wrist & Waist)