Once a order is placed it can’t be changed or canceled.
Most Items will be shipped within 4-7 business days Monday-Friday excluding holidays. Items might come in multiple shipments. Please read item description. All items will be shipped USPS Ground Advantage 3-6 days, USPS Priority 2-3 days and UPS Ground, these are estimates not guaranteed delivery times.
Most UPS Next Day Air orders will process same day but could take 2 business days.
Bracelets can take up to 7 business days to be shipped.
Free shipping will take 3-6 business days first class mail.
We offer shipping insurance on each order that covers loss, theft, and damage. If you choose not to purchase insurance you will be responsible for contacting and filling claims with the shipping service.
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RETURN POLICY
**NO REFUNDS - EXCHANGE/STORE CREDIT ONLY WITHIN 7 DAYS!
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS: 1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 2. Merchandise must have all tags, including any hangtags attached. Any merchandise marked "Final Sale" cannot be returned
***Non-returnable merchandise include: sale products and accessories.
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. Customer is responsible for shipping fees to send the order back to The King McNeal Collection.
5. Shipping fees are non refundable.
6. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
**Please enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email.
Please email us the tracking number and order number of the package being sent back to expedite your exchange. If you do not send us the email your return will be delayed.
info@kingmcneal.com
If you meet the return/exchange requirements please ship item(s) from USPS to:
The King McNeal Collection PO Box 2201
Kankakee, Illinois 60901
RETURN PROCESSING TIME Upon receipt of your package, your return for a store credit will be processed within 1-2 weeks. You will be notified via email once your return has been processed.
The backpack received looks differently in material use and color than what is portrayed. The actual color has a faded blue and white look. The design is the same, and it will serve the intended purpose.
K
Kenesia Cade
Love it
Very durable, and larger than what I thought it was
L
Lasonda Buck
Very large
It's larger than I expected but will be used
L
Lasonda
Larger then unneeded so will use when traveling! Nice quality
J
Jairmene
Stop thinking about it and just get it! I get plenty of compliments on this backpack! And it holds a lot!
X
Xi Theta Member from UALR
Great for Travel Bag or College Life
Very sturdy. Great and has multiple compartments. Holds my laptop, iPad, 3 textbooks and a binder. It’s great for when you’re on the go. Very convenient and stylish. The picture of me is at my regional conference. I’m 5’2
-Green 100% Cashmere Wool Body unisex fit, model is wearing a small
-Pink 100% Leather Sleeves
-Jacket is a darker green in person, look through pics
-Custom Satin lining
-Embroidered Logos
-Custom Ribbing (Neck, Wrist & Waist)
-Green 100% Cashmere Wool Body unisex fit, model is wearing a small
-Pink 100% Leather Sleeves
-Jacket is a darker green in person, look through pics
-Custom Satin lining
-Embroidered Logos
-Custom Ribbing (Neck, Wrist & Waist)