Swans Backpack

SHIPPING POLICY

Once a order is placed it can’t be changed or canceled. 

Most Items will be shipped within 4-7 business days Monday-Friday excluding holidays. Items might come in multiple shipments. Please read item description. All items will be shipped USPS Ground Advantage 3-6 days, USPS Priority 2-3 days and UPS Ground, these are estimates not guaranteed delivery times.

Most UPS Next Day Air orders will process same day but could take 2 business days. 

Bracelets can take up to 7 business days to be shipped. 

Free shipping will take 3-6 business days first class mail. 

We offer shipping insurance on each order that covers loss, theft, and damage. If you choose not to purchase insurance you will be responsible for contacting and filling claims with the shipping service. 

RETURN POLICY

**NO REFUNDS - EXCHANGE/STORE CREDIT ONLY WITHIN 7 DAYS! 

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 

2. Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned

***Non-returnable merchandise include: sale products and accessories.

3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

4. Customer is responsible for shipping fees to send the order back to The King McNeal Collection.

5. Shipping fees are non refundable.

6. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

**Please enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email. 

Please email us the tracking number and order number of the package being sent back to expedite your exchange. If you do not send us the email your return will be delayed.

info@kingmcneal.com 

If you meet the return/exchange requirements please ship item(s) from USPS to:

The King McNeal Collection
PO Box 2201 

Kankakee, Illinois 60901

 
RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 1-2 weeks. You will be notified via email once your return has been processed.